Cloud calling for Nigeria and beyond
Waya gives your business a complete phone system that runs in the browser, and gives everyone an app to call home for less. Pay in naira. No hardware, no contracts.
Two ways to use Waya
The same Waya network carries your company's calls and your calls home, so the quality and the prices are the same everywhere.
Waya for business
Numbers, extensions, IVR menus, queues, campaigns and reports for your whole team, paid from one naira wallet.
Waya Talk
Call any phone in Nigeria and abroad at fair per-minute rates. Calls to other Waya users are free.
Waya Suite
From your first business line to a full call centre, every feature is included in the Suite. You only pay for numbers and minutes.
Nigerian numbers for your lines, routed to a person, a team or a menu.
Each teammate gets an extension that rings in the browser, on a desk phone or in the app.
Drag-and-drop menus that greet callers, offer options and follow your business hours.
Agent groups with hold music, wrap-up time and an overflow, so no caller is left waiting.
Preview, power or predictive campaigns that keep agents talking instead of dialling.
A recorded or text-to-speech message to a whole list, with press-a-key opt-out.
Missed calls, voicemails and follow-ups in one shared queue, assigned and closed like tickets.
Watch queues and live calls, and coach in the moment: listen, whisper or barge in.
Answer rates, handle times, busiest hours and agent performance at a glance.
Every call logged with its outcome, and recording for the lines that need it.
Numbers, calls and broadcasts paid from one balance, with VAT invoices for your books.
Connect Waya to the tools you already use with API keys and real-time webhooks.
Call flows
Drag steps onto the canvas and connect them: play a greeting, offer a menu, check business hours, send callers to a queue or an extension, or take a voicemail.
Call centre
Queues share incoming calls between agents, and supervisors see every queue and every agent live, with the tools to help when it counts.
Outbound
Work through a list with your agents, or send one message to everyone at once. Waya does the dialling and keeps score.
Insight
Live dashboards and reports show what is happening now and what happened last week, for the whole business or one agent.
Waya Talk
Stay close to the people who matter, wherever they are. Waya Talk is a simple, light app for clear calls to any phone, with a balance you can actually read.
Call mobiles and landlines across Nigeria and abroad at fair per-minute rates.
Calls to other Waya users go app to app, and cost nothing.
Your balance shows as minutes, so you always know how long you can talk.
Share it with family and friends on Waya, and they reach you right in the app.
How it works
No hardware to buy and nothing to install. Your business phone system is ready when you are.
Sign up with your email. Your workspace is ready straight away, so you can explore everything.
Upload your documents once. Numbers and live calling unlock as soon as they are approved.
Top up your naira wallet, choose a number, build your call flow and invite your team.
Top up by card or bank transfer and every number, call and broadcast is paid from the same balance. Every charge is listed, with VAT shown, so your books always add up.
Built to be trusted
Whether you make ten calls a day or ten thousand, Waya treats them the same: secure, verified and reliable.
Calls from the browser and the app travel encrypted: TLS for signalling, SRTP for the voice.
Every business is verified before it goes live, which keeps Waya numbers trustworthy.
Owners, admins and agents each see the parts of the Suite they need.
Work from the browser, a desk phone, an iPhone or an Android phone.
Create your account, explore the Suite and go live as soon as your business is verified.
